Frequently Asked Questions | FAQ

Here you will find answers to almost all questions, but from our perspective of climbing triangles. If there is still a question left unanswered, we are very happy to assist you personally.

Returns and withdrawal

As a consumer, you have a 14-day right of withdrawal after receiving the goods. No reason is required. Details on when the period starts and statutory exceptions are explained in our withdrawal policy.

Return address:
Kletterling
Swen Pristat
Engelshof 1
52388 Merzenich

Any longer return period already promised for an order, for example 30 days, remains valid for that order.

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